Frequently Asked Questions
Everything you need to know about shopping with Kronos AV
What shipping methods do you offer for high-end audio equipment?
We offer insured express shipping on all orders. For sensitive or oversized equipment like floor-standing speakers and turntables, we use specialized white-glove couriers to ensure your items arrive in perfect condition.
Do you provide a warranty on your electronics?
Yes, all new products come with a full manufacturer's warranty. Additionally, Kronos AV offers a 1-year warranty on all certified pre-owned equipment to give you peace of mind with your purchase.
What is your return policy for open-box items?
We offer a 14-day return period for most items. If you have opened the packaging, a restocking fee may apply. Please ensure all original packaging, cables, and manuals are included to qualify for a refund.
Can I book a demonstration before purchasing?
Absolutely. We have dedicated listening rooms available for private demonstrations. You can book a session through our website or by contacting our support team to experience the equipment before making a decision.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any local customs duties or import taxes applicable in their region.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers. We also offer flexible financing options through Klarna and Affirm, allowing you to pay for your premium audio gear in monthly installments.